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Outstanding!: 47 Ways to Make Your Organization Exceptional, by John G. Miller

SKU:  P3534369

Author: John G. Miller

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Product Overview

Every day there are organizations doing outstanding things to promote values that ensure they will retain customers, increase revenues, grow market share, and build their reputations. People in these organizations know that they must take action that reflects their values. Individually and collectively, they understand that i'ts not always easy or obvious, but their decisions are fundamentally powerful.
John Miller reflects on his own commitment to the concept of personal accountability as he shares true stories from exceptional organizations, in this insightful and accessible book. Identify the principles and behaviors that distinguish such organizations from the pack and provide readers with ways to integrate them into their own work.
Outstanding is a playbook, a guide, and an inspiration with its pithy entries that carry a significant impact. It is packed with powerful ideas that can, and should, be used on a daily basis by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.
Chapters include:
- Put Performance Before Titles
- Be Humble
- Keep the Mission "Top of Mind"
- Get Actions in Line with Values
- See Everyone as a Customer
- Fight the Fat--In Good Times or Bad
- Give People Tools, Not Slogans
- Make Meetings Meaningful
- Speak Up!
- Set the Cultural Tone
- Don't Speak in Code
- Value Ideas over Politics
- Forgive Mistakes
- Compete with Competitors, Not Each Other
- Do What You Promise
- Hire Character
- Believe or Leave
- Make No Excuses!
- Celebrate
- Be Flexible: Put People Before Policies
- Succeed with What You Have
- Work!
- Remember, People Want to Win
- Never Forget Who Pays the Bills
- Manage!
- Stand Behind Your Stuff
- Develop Managers
- Let Every Player Count
- Speak Well: Make the Right Impression
- Choose to Change
- Have the Right People Make the Right Decisions
- Elevate the Conversation
- Fire Customers! (If Necessary)
- Train
- Encourage One Another
- Listen in All Directions
- Coach, Moment to Moment
- Be Coachable
- Someone Needs to Be the Boss
- Seek No Culprits
- Skip the Vision Thing
- Treat Vendors like People
- Stay Alarmed
- Tend to the Little Things
- Be Fast
- Don't Stagnate: Turnover Can Be a Good Thing
- Try! Risk! Grow!
- Be Outstanding

Product Details

Media Type Book
Pages 224
Publisher TarcherPerigee

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