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Crucial Conversations: Tools for Talking When Stakes Are High

Crucial Conversations: Tools for Talking When Stakes Are High

(Encrypted ePub)

by Kerry Patterson

Language: English

SKU: 2455392

     
 

Publisher:McGraw-Hill

ISBN-13: 9787770945809


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Mardel Price $16.95


 

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Description of Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson

"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history.""--Dain M. Hancock, President, Lockheed" "Martin Aeronautics"

Learn how to keep your cool and get what you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read "Crucial Conversations" and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Product: Crucial Conversations: Tools for Talking When Stakes Are High
Author: Kerry Patterson
Author: Joseph Grenny
Author: Al McMillan, Ron Switzler
Binding Type: Encrypted ePub
Media Type: eBook
Number of Pages: 256
Publisher: McGraw-Hill
Publication Date: June 2002
Street Date: 6/18/2002
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