Every day there are organizations doing outstanding things to promote values that ensure they will retain customers, increase revenues, grow market share, and build their reputations. People in these organizations know that they must take action that reflects their values. Individually and collectively, they understand that i'ts not always easy or obvious, but their decisions are fundamentally powerful.
John Miller reflects on his own commitment to the concept of personal accountability as he shares true stories from exceptional organizations, in this insightful and accessible book. Identify the principles and behaviors that distinguish such organizations from the pack and provide readers with ways to integrate them into their own work.
Outstanding is a playbook, a guide, and an inspiration with its pithy entries that carry a significant impact. It is packed with powerful ideas that can, and should, be used on a daily basis by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.