We offer standard shipping and expedited shipping for most online orders. If you select standard shipping, your order will be shipped by one of three methods: USPS Priority Mail, UPS Ground or UPS SurePost. Expedited shipping options include UPS 2nd-Day Air or Next-Day Air. Please reference the chart below for estimated delivery times.
NOTE: These estimates do not include order processing time. Next Day Air and 2nd Day Air do not count Saturday as a delivery day. Orders made after 12:00pm CST will not be processed until the following business day.
|Standard or Free Shipping||2-14 Business Days|
|UPS 2nd-Day Air||2 Business Days|
|UPS Next Day Air||1 Business Day|
UPS 2nd-Day & Next Day Air cannot be delivered to P.O. Boxes, R.R. Boxes, or mailboxes owned by the U.S.P.S.
Shipping rates are based on the sub-total of your order. Please reference the charts below to view the current shipping rates for each delivery option.
|Standard Shipping:||UPS 2nd-Day Air & UPS Next-Day Air Shipping:|
|$0.00 - $19.99 -----------$3.99||Rates are based on your zip code and the weight of your order.|
|$20 - $49.99 -------------$5.99||You can receive an estimate upon selecting a shipping method at the time of purchase.|
|$50 - $74.99 -------------$7.99|
|$75 and over ------------ FREE||Free Shipping is to the continental United States only.|
*Gift cards, when purchased alone, are shipped for free and cannot be added to additional orders to receive free shipping.
We do ship to PO boxes, APO/FPO military addresses, Alaska, Hawaii, Guam and Puerto Rico. Shipping rates are determined by the sub-total of your order. Please note that these orders will be shipped via USPS Priority Mail, Parcel Post or 1st class mail, which can take up to several weeks to arrive.
We do ship overseas. The shipping rates are based on weight and size of order. Free Shipping does not apply to international orders.
We provide a tracking number for your order, but the tracking number we provide will only track your package within our borders. Once your package leaves the U.S. it is no longer tracked.
Your package can take 1 - 3 weeks to reach it's destination. We are not responsible for taxes imposed by other countries, should there be any.
We will send an email with a tracking number as soon as your order ships.
If two business days have elapsed since you placed your order and you have not received a shipping confirmation email, please check your junk mail or spam folders. If you are still unable to locate a shipping confirmation email, please contact Guest Service. Be sure to include your order number with your email.
If you are unsatisfied with your purchase, you may return your order within 90 days of the purchase. All merchandise must be in the same, saleable condition as it was when you received it. Accompaniment music must be returned with the receipt within 24 hours of when you receive your order. Opened software must be returned in saleable condition, within 30 days of the purchase date. Seasonal merchandise purchased before the season must be returned in saleable condition up to 30 days after the season. Please include your order number and the reason for the return in your submission.
NOTE: Opened music, DVDs, Burn on Demand CDs and games are non-refundable. Shipping charges are non-refundable.
Attn: Web Returns
7727 SW 44th St.
Oklahoma City, OK 73179
You can return your online order to any Mardel store. Please bring a copy of your receipt with you. Please contact our Customer Service Department by phone (1-888-262-7335) or email (email@example.com) and we will happily assist you with your return.