Free Shipping on Orders $75 or More

Delivery & Returns

Shipping

We offer standard shipping and expedited shipping for most online orders. If you select standard shipping, your order will be shipped by one of three methods: USPS Priority Mail, UPS Ground or UPS SurePost. Expedited shipping options include UPS 2nd-Day Air or Next-Day Air. Please reference the chart below for estimated delivery times.

NOTE: These estimates do not include order processing time.

Standard or Free Shipping 2-14 Business Days
UPS 2nd-Day Air 2 Business Days
UPS Next Day Air 1 Business Day


Shipping Costs

Shipping rates are based on the sub-total of your order. Please reference the charts below to view the current shipping rates for each delivery option.

Standard Shipping: UPS 2nd-Day Air & UPS Next-Day Air Shipping:
$0.00 - $19.99 -----------$3.99 Rates are based on your zip code and the weight of your order.
$20 - $49.99 -------------$5.99 You can receive an estimate upon selecting a shipping method at the time of purchase.
$50 - $74.99 -------------$7.99  
$75 and over ------------ FREE  
*Gift Cards----------------FREE  

*Gift cards, when purchased alone, are shipped for free and cannot be added to additional orders to receive free shipping.

We do ship to PO boxes, APO/FPO military addresses, Alaska, Hawaii, Guam and Puerto Rico. Shipping rates are determined by the sub-total of your order. Please note that these orders will be shipped via USPS Priority Mail, Parcel Post or 1st class mail, which can take up to several weeks to arrive.


Tracking Orders

We will send an email with a tracking number as soon as your order ships.

  • If your tracking number contains ONLY numbers, it was shipped via USPS and you can track your order at www.usps.com.
  • If your tracking number contains letters AND numbers, it was shipped via UPS and you can track your order at www.ups.com.

If two business days have elapsed since you placed your order and you have not received a shipping confirmation email, please check your junk mail or spam folders. If you are still unable to locate a shipping confirmation email, please contact Guest Service. Be sure to include your order number with your email.


Pick up orders at my local Mardel Store

We can ship to your local Mardel store at no extra cost, but please understand that it may take up to 9 days for your order to arrive.
To have your order shipped to your local store, simply select “Pickup from Mardel Store” as your shipping method. You will pay for your order when you pick it up at the Mardel store. Your local store will call you when your order has arrived and is available for pick up.


Returns

Return Policy

If you are unsatisfied with your purchase, you may return your order within 90 days of the purchase. All merchandise must be in the same, saleable condition as it was when you received it. Accompaniment music must be returned with the receipt within 24 hours of when you receive your order. Opened software must be returned in saleable condition, within 30 days of the purchase date. Seasonal merchandise purchased before the season must be returned in saleable condition up to 30 days after the season.

NOTE: Opened music, DVDs, Burn on Demand CDs and games are non-refundable. Shipping charges are non-refundable.


Return Address:

Mardel, Inc.
Attn: Web Returns
7727 SW 44th St.
Oklahoma City, OK 73179


Returning an Online Order to a Mardel Store

You can return your online order to any Mardel store. Please bring a copy of your receipt with you. You may print off a copy of your receipt by accessing the My Account section of our site.