Shipping & Returns
Shipping
At this time of year ALL carriers are experiencing an influx of shipments to fulfill. This means tracking information could be delayed, as well as package deliveries. Once you receive confirmation from us that your order was processed and are given a tracking number we will have no control over it and cannot be responsible for late or delayed arrivals. This is in effect for all orders shipped including Priority, Next Day and Second Day deliveries. All inquiries on order status once it leaves our facilities should be directed towards the carrier of the order. Thank you for your understanding in these trying times.
Shipping to Contiguous U.S. & APO/FPO Locations
We offer both standard and expedited shipping for most Continental U.S. orders. If you select standard shipping, your order will be shipped by either: USPS, FedEx Ground, or FedEx SmartPost. Expedited shipping options include UPS 2nd-Day Air or Next-Day Air.
*Shipments to APO/FPO addresses cannot be expedited.
Guideline to Shipping Times
| Shipping Method | Shipping |
|---|---|
| Standard | 2-14 Business Days |
| UPS 2nd-Day Air | Please Email Customer Service |
| UPS Next Day Air | Please Email Customer Service |
Orders placed by 12:00PM
*NOTE: These estimates do not include order processing time. Next Day Air and 2nd Day Air do not count Saturday as a delivery day. Orders made after 12:00pm CST will not be processed until the following business day. If you choose 2nd Day Air after 12:00pm CST on Friday, your order will not be processed until the following Monday.
UPS 2nd-Day & Next Day Air cannot be delivered to P.O. Boxes, R.R. Boxes, or mailboxes owned by the U.S.P.S.
Expedited shipping
Please place your order, then email the following information to customer service at customer.service@mardel.com
1. Order number
2. 2nd Day or Next Day UPS (your choice)
You will receive a confirmation email with the shipping quote of charges to accept or decline and have your items shipped normally. PO Boxes cannot be expedited.
Shipping charges & method
| Order Subtotal | Shipping |
|---|---|
| Up to $15.00 | $8.45 |
| $15.01-$25.00 | $9.45 |
| $25.01-$35.00 | $10.45 |
| $35.01-$50.00 | $11.45 |
| $50.01-$65.00 | $12.45 |
| $65.01-$80.00 | $13.45 |
| $80.01-$100.00 | $14.45 |
| $100.01-$125.00 | $16.45 |
| $125.01-$150.00 | $18.45 |
| $150.01-$200.00 | $20.45 |
| $200.01-$250.00 | $23.45 |
| $250.01-$300.00 | $26.45 |
| $300.01-$400.00 | $30.45 |
| $400.01-$499.00 | $40.45 |
| $500.00+ | Please Email Customer Service |
Free shipping during a promotion is to the continental United States only.
*Gift cards, when purchased alone, are shipped for free. Gift cards do not count towards free shipping.
Delivery to Alaska, Hawaii & US territories
| Order Subtotal | Shipping |
|---|---|
| Up to $15.00 | $30.45 |
| $15.01-$25.00 | $35.45 |
| $25.01-$35.00 | $37.45 |
| $35.01-$50.00 | $40.45 |
| $50.01-$65.00 | $43.45 |
| $65.01-$80.00 | $47.45 |
| $80.01-$100.00 | $52.45 |
| $100.01-$125.00 | $58.45 |
| $125.01-$150.00 | $65.45 |
| $150.01-$200.00 | $75.45 |
| $200.01-$250.00 | $85.45 |
| $250.01-$300.00 | $95.45 |
| $300.01-$400.00 | $150.45 |
| $400.01-$499.00 | $200.45 |
| $500.01+ | Please Email Customer Service |
Shipping Internationally
We do not accept international orders.
Returns
To help us process your return/exchange in a timely manner please follow these four steps within 90 days of purchase:
- Pack the item securely and include the original product packaging. All merchandising must be in the same, saleable condition as when you received it. If you cover all existing shipping labels, you can reuse the box your order came in.
- Include proof of purchase (invoice), plus your name, address, email, phone number and order number (if applicable), and a brief description of why you’re returning the item.
- Attach the return shipping label from the bottom half of your invoice, or address your package to:
- Send your package using a carrier that can provide tracking and insurance. Mardel is not responsible for items lost or damaged in transit.
Mardel eCommerce Returns
7727 SW 44th St
Oklahoma City, OK 73179
Please note: The return label is not prepaid. You are responsible for return shipping costs.
If we have questions about your return, we will contact you by phone or email.
If your shipment was damaged, email or call us and we will get another shipment back out to you. Call us at 1-888-262-7335 or email us at customer.service@mardel.com
You can always return your purchase to a Mardel store. Please call us first at 1-888-262-7335.
Please allow up to two weeks for your return to be processed and credit issued.
You will receive a refund for the purchase price and applicable sales tax. Credit will be issued to the credit card used at the time of purchase. If purchased with a gift card, credit will be issued in the form of a gift card.
Shipping and handling charges will not be credited unless the reason for the return is our error.