Shipping & Returns
Shipping
Shipping to Contiguous U.S. Locations
We offer both standard and expedited shipping for most Continental U.S. orders. If you select standard shipping, your order will be shipped by either: USPS, FedEx Ground, or FedEx SmartPost. Expedited shipping options include FedEx 2nd-Day Air or Next-Day Air.
Guideline to Shipping Times
| Shipping Method | Shipping |
|---|---|
| Standard or Free Shipping | 2-14 Business Days |
| FedEx 2nd-Day Air | Call Us 1-888-262-7335 |
| FedEx Next Day Air | Call Us 1-888-262-7335 |
Orders placed by 12:00PM, call us at 1-888-262-7335.
*NOTE: These estimates do not include order processing time. Next Day Air and 2nd Day Air do not count Saturday as a delivery day. Orders made after 12:00pm CST will not be processed until the following business day. If you choose 2nd Day Air after 12:00pm CST on Friday, your order will not be processed until the following Monday.
FedEx 2nd-Day & Next Day Air cannot be delivered to P.O. Boxes, R.R. Boxes, or mailboxes owned by the U.S.P.S.
Shipping charges & method
| Order Subtotal | Shipping |
|---|---|
| $0 - $24.99 | $5.99 |
| $25 - $74.99 | $7.99 |
| $75 and over | FREE |
| *Gift Cards | FREE |
Free Shipping is to the continental United States only.
*Gift cards, when purchased alone, are shipped for free. Gift cards do not count towards free shipping.
We do ship to PO boxes, APO/FPO military addresses, Alaska, Hawaii, Guam and Puerto Rico. Shipping rates to these locations are $9.99 per order.
Expedited shipping
Please place your order, then email the following information to customer service at customer.service@mardel.com
1. Order number
2. 2nd Day or Next Day FedEx (your choice)
You will receive a confirmation email with the shipping quote of charges to accept or decline and have your items shipped normally. PO Boxes cannot be expedited.
Shipping Internationally
We do not accept international orders.
Returns
To help us process your return/exchange in a timely manner please follow these four steps within 90 days of purchase:
- Pack the item securely and include the original product packaging and tags if available. If you cover all existing shipping labels, you can reuse the box your order came in.
- Include proof of purchase (invoice), plus your name, address, email, phone number and order number (if applicable), and a brief description of why you’re returning the item.
- Attach the return shipping label from the bottom half of your invoice, or address your package to:
- Send your package using a carrier that can provide tracking and insurance. Mardel is not responsible for items lost or damaged in transit.
Mardel eCommerce Returns
7727 SW 44th St
Oklahoma City, OK 73179
Please note: The return label is not prepaid. You are responsible for return shipping costs.
If we have questions about your return, we will contact you by phone or email.
If your shipment was damaged, email or call us and we will get another shipment back out to you. Call us at 1-888-262-7335 or email us at customer.service@mardel.com
You can always return your purchase to a Mardel store. Please call us first at 1-888-262-7335.