What are your hours of operation?
Mardel Store Hours: Monday – Saturday 9:00am – 8:00pm Closed Sundays
Mardel Guest Service Hours: Monday – Friday 8:30am – 5:00pm CST
Our offices are closed on Saturday and Sunday. We also observe New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. If you contact us outside of normal operating hours a Guest Service expert will contact you the following business day.
At this time of year ALL carriers are experiencing an influx of shipments to fulfill. This means tracking information could be delayed, as well as package deliveries. Once you receive confirmation from us that your order was processed and are given a tracking number we will have no control over it and cannot be responsible for late or delayed arrivals. This is in effect for all orders shipped including Priority, Next Day and Second Day deliveries. All inquiries on order status once it leaves our facilities should be directed towards the carrier of the order. Thank you for your understanding in these trying times.