Frequently Asked Questions

We accept Visa, MasterCard, Discover, American Express, Mardel gift cards and PayPal. If you pay with a credit/debit card or PayPal, you will not be charged for your order until it ships. If you pay with a Mardel gift card, you will be charged as soon as you place your order.

When you place an order, we make every effort to process, ship and pack your order as quickly as possible. Orders are typically processed and shipped within 2-3 business days of receipt. Orders made after 12:00pm CST will not be processed until the following business day.

We are unable to make any changes or cancel orders once they have been processed. To return an item or a complete order, please reference our return policy.

If you have any questions or concerns about your order, please email or call Guest Service at 1-888-2MARDEL. Please have your order # ready when you call.

We offer standard shipping and expedited shipping for online orders shipped to the 48 contiguous United States. If you select standard shipping your order will be shipped by either: USPS or FedEx. Expedited shipping options include FedEx 2nd-Day or Next-Day. Call Us at 1-888-262-7335 for expedited shipping. PO Boxes cannot be expedited. Please reference the chart below for estimated delivery times.

NOTE: These estimates do not include order processing time.

Shipping rates are based on the sub-total of your order. Please reference the charts below to view the current shipping rates for each delivery option.

 Free shipping is to the continental United Sates only.

*Gift cards when purchased alone are shipped for free and cannot be added to additional orders to receive free shipping.

Alaska & Hawaii

Shipments to AK & HI are made by USPS only and are able to be expedited. You will see shipping costs prior to checkout during the order process.

Please reference the chart below for estimated delivery times.

NOTE: These estimates do not include order processing time.

Shipping rates are based on the sub-total of your order, your zip code, and the weight of your order. 

Free shipping is to the continental United States only.

*Gift cards when purchased alone are shipped for free and cannot be added to additional orders to receive free shipping.

International & Non-Continental U.S. Territories (Guam & Peurto Rico)

We do not accept international orders. We do ship to PO boxes, APO/FPO military addresses, Alaska, Hawaii, Guam, and Puerto Rico. Shipping rates to these locations are $9.99 per order.

Yes, we do ship to PO boxes, APO/FPO military addresses, Alaska, Hawaii, Guam, and Puerto Rico. Shipping rates to these locations are $9.99 per order. Shipments to APO/FPO addresses cannot be expedited.

*Gift cards, when purchased alone, are shipped for free and cannot be added to additional orders to receive free shipping.

Yes, we will send an email with a tracking number as soon as your order ships.

If your tracking number contains ONLY numbers, it was shipped via USPS and you can track your order at www.usps.com

If your tracking number contains letters AND numbers, it was shipped via FedEx and you can track your order at www.fedex.com

If two business days have elapsed since you placed your order and you have not received a shipping confirmation email, please check your junk mail or spam folders. If you are still unable to locate a shipping confirmation email, please contact Guest Service. Be sure to include your order number with your email.

No, we do not ship web orders to Mardel stores. If your local Mardel store does not have the item in stock you are looking for, a store associate will be happy to assist you and order the product for you.

Mardel will ship our products to prisons, county jails and other correctional facilities. Before ordering from our website, please contact the correctional facility that you would like to have your package delivered to for their specific delivery requirements, as these can vary for each facility. Please include detailed instructions for delivery and note that the item(s) are being sent to a prison or correctional facility when you place your order so that we can do our part to make sure the package is delivered correctly.

Some tips to keep in mind to ensure your package meets the general standards held by most prisons:

Include the prisoner's first and last names, as well as the prisoner's ID number in the shipping information.

Most correctional facilities only allow inmates to receive paperback items. Your name will be included on the packing slip-anonymity is not allowed. If the inmate has been transferred or is no longer at the facility that you ship the item to, we will refund your purchase after the items have been returned to us from the facility. This process can take up to 8 weeks - or sometimes even longer - depending on how quickly the facility returns our products to us. Mardel will not contact the facility to determine an alternative delivery for the inmate or former inmate. Although we would love to allow you to include a personalize note with your package, most prisons do not allow this. Therefore, we can not allow it either so that your package will meet these standards set forth by the facilities.

Packages for inmates generally should not include more than three (3) items, as most prisons do not allow more than this number to be given to an inmate at any one time. 

If you are unsatisfied with your purchase, you may return your order within 90 days of the purchase. All merchandise must be in the same, saleable condition as it was when you received it. Accompaniment music must be returned with the receipt within 24 hours of when you receive your order. Opened software must be returned in saleable condition, within 30 days of the purchase date. Seasonal merchandise purchased before the season must be returned in saleable condition up to 30 days after the season.

NOTE: Opened music, DVDs, Burn on Demand CDs, Digital Product, Imprinted Items, and games are non-refundable. Shipping charges are non-refundable.

Return Address:
Mardel, Inc.
Attn: Web Returns
7727 SW 44th ST
Oklahoma City, OK 73179

Yes, you can return your online order to any Mardel store with a copy of your receipt. Please contact our Customer Service Department by phone (1-888-262-7335) or email (customer.service@mardel.com) and we will happily assist you with your return.

If you are experiencing a problem with your order or would like to return an item you ordered, please contact our Customer Service Department. You can call us at 1-888.262.7335 or email us at customer.service@mardel.com.

To check the status of your order, please contact our Customer Service Department by phone (1-888.262.7335) or email (customer.service@mardel.com). We will be glad to help you!

To cancel your order, please contact our Customer Service Department by phone (1-888.262.7335) or email (customer.service@mardel.com) and we will be glad to help! If you have already received your shipping confirmation email, your order cannot be cancelled.

You can contact us in any of the following methods:

Email
Contact Us

Call Us
1-888-2MARDEL
Monday - Friday 8:30am – 5:00pm CST

Write Us
Mardel, Inc.
Guest Service
7727 SW 44th St.
Oklahoma City, OK 73179

Mardel Store Hours:
Monday – Saturday
9:00am – 8:00pm
Closed Sundays

Mardel Guest Service Hours:
Monday – Friday
8:30am – 5:00pm CST

Our offices are closed on Saturday and Sunday. We also observe New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. If you contact us outside of normal operating hours a Guest Service expert will contact you the following business day.

We offer our wide selection of books, Bibles, music, videos, education & homeschool supplies, church supplies, toys and games, apparel and gifts & collectibles on Mardel.com. However, product selection online may vary from the selection in stores. If you are unable to find a specific item, please contact Guest Service. Our team of experts will try to help you locate an item, but we cannot guarantee every item may be available.

We do not offer backorders at Mardel.com. If we are out of stock on an item you can simply enter your email address on the item detail page for that item and we will notify you when it is back in stock. Once it is back in stock you will be able to purchase it like normal.

Yes, applicable tax will be applied to orders received from states in which a Mardel store is physically located, including to Arkansas, Colorado, Kansas, Louisiana, Missouri, Oklahoma or Texas.

Bulk Discounts
If you are interested in purchasing items in large quantities of 100 or more, call us at 1-888-2MARDEL or send us an email to see if we are able to offer you a discount. We also have all of our books discounted 20% and our best selling books are always discounted 40% - 50%. In addition, if you are ordering online, all orders over $75 qualify for Free Shipping. And, if you are purchasing an item that is not on sale – you can always use your 30% off coupon.

Aside from case quantities and price breaks on certain items, we do not generally offer further discounts to churches, ministries or businesses. Our buyers negotiate the best deals possible with our vendors and we pass on those savings to all customers, every day. We believe this allows all of our customers, both professional ministers and lay leaders alike, to benefit equally.

Email List
We also offer discounts for our email subscribers. By joining our email list you will receive exclusive discounts and coupons that you may use in-store and at Mardel.com.

Yes, you can purchase and redeem Mardel gift cards online. Click here to be directed to the Mardel gift card page. To find out the current balance of a gift card please call 1-888-815-0005.

To find a Mardel store near you please visit our store locations pagehere.

If you are experiencing difficulties while shopping with us, you may be using an older browser. You may download the current version of any of the following recommended browsers here:

Chrome (For Macintosh, Windows and Linux) http://www.google.com/chrome

Firefox (For Macintosh, Windows and Linux) http://www.mozilla.com/firefox/

Internet Explorer (For Windows) http://www.microsoft.com/windows/internet-explorer/default.aspx

Safari (For Macintosh and Windows) http://www.apple.com/safari/download/

We do not offer charge accounts for individuals. If you are a school or church and would like more information about establishing an A/R charge account with Mardel, please email or call 1-888-262-7335 to speak to Accounts Receivable. Please click here for more information.

At this time it is not possible to use your church or business A/R charge account at Mardel.com. These accounts can only be used for in-store purchases. For more information about establishing an A/R charge account with Mardel, please email or call 1-888-262-7335 to speak to Accounts Receivable.

Yes. Here are the steps to making tax exempt purchases on Mardel.com.
1. Create a My Account in the name of the organization.
2. Email Customer.Service@Mardel.com
     a. Please attach your Tax Exempt documentation
     b. Explain which email address was used to create the account.
          i. This is how we identify your account.
     c. Include your Order Number
          i. This applies only if you have already placed your order.
3. Look for a confirmation email that your My Account has been changed to a Tax Exempt My Account. 

If you already have an established PO Account, we can process your PO. Please click here for more information.