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Email & Account

Can I cancel or change my order?

Please contact our Customer Service Department by email ( providing the order number and requesting cancelation. Once the process has been completed, you will receive a confirmation email that the order has been cancelled and the hold on the funds reversed. Unfortunately, at NO point can we ADD/DELETE items or UPDATE a Shipping Address after the order has been placed.Once an order has been processed and preparing to ship, we are unable to make any changes or cancel an order.. To return an item or a complete order, please reference our return policy.

If you have any questions or concerns about your order, please email or call Customer Service at 1-888-2MARDEL. Please have your order # ready when you call.